What's included
Help desk
Your staff call, email or open a ticket and reach a technician. Most issues are fixed remotely; we come on site when they aren't.
Updates
Windows, macOS and common software kept up to date on a schedule, with a monthly report of what was patched.
Devices
Every laptop, desktop and phone is tracked, set up the same way, and can be locked if it's lost.
New and departing staff
Accounts, email and a ready computer on someone's first day. Access removed the day they leave.
Security
Multi-factor sign-in, endpoint protection, email filtering and short staff training on phishing.
Planning
A review every quarter, a hardware replacement schedule, and input on next year's IT budget.
Pricing
Managed IT is billed per user per month. The price depends on how many people, devices and locations you have, and on whether you want on-site visits included. We quote after a short assessment.
If you already have IT staff, we can work alongside them. They keep control, and we cover help desk overflow, after-hours calls and projects.
Call 484-341-KATA or send us a request.