Who we are
Kataveo provides two-way radio and IT services from offices in Philadelphia, Pennsylvania and Hoboken, New Jersey. In this policy, “Kataveo,” “we” and “us” mean our company, and “personal information” means information that identifies or relates to a person.
If you have a question about this policy or how we handle your information, email [email protected], call (484) 341-5282 (KATA), or write to us at Kataveo, 1315 Walnut St, Ste 801, Philadelphia, PA 19107.
Information we collect
When you contact us
When you use the contact form, call or email us, we collect what you give us: your name, organization, email address, phone number, the topic of your request and your message.
When you’re a customer
To provide and support our services, we keep information such as:
- Names, roles, phone numbers and email addresses of your staff and contacts
- Billing and payment details and records of what you’ve bought from us
- Site addresses, access instructions and on-call contacts
- Equipment lists, serial numbers, service history and warranty information
- Radio, console and network configurations, and records of encryption keys, accounts and passwords where your system uses them
- Licensing details needed for FCC applications and renewals
When you visit this website
We don’t use analytics, advertising or tracking cookies, and we don’t build profiles of visitors. Our hosting and security provider automatically records basic technical information, such as your IP address, browser type, the pages you request and when, so it can deliver the site and protect it from attacks and abuse. It may set cookies that are strictly necessary for that security.
The site’s typeface is loaded from Google Fonts, so Google receives your IP address and browser information when a page loads. Google’s own privacy policy covers that information.
When you apply for a job
If you send us a résumé, we collect what you include in it and in our conversations with you, and use it only to consider you for work with us.
How we use information
- To reply to requests and prepare quotes
- To provide, schedule, support and bill for the services you’ve asked for, including on-call response
- To keep the records our agreements, warranties and FCC licenses require
- To keep this website and our systems secure
- To meet legal, tax and accounting obligations, and to enforce our agreements
We don’t sell personal information, and we don’t share it for targeted advertising.
Who we share it with
We share personal information only as needed to run our business and serve you:
- Service providers that work on our behalf, such as website hosting and security (Cloudflare), contact form delivery (EmailJS), email, and billing and accounting tools. They may use the information only to provide their services to us.
- Manufacturers, distributors and frequency coordinators, when needed for warranty claims, repairs, equipment orders or FCC license applications you’ve asked us to handle.
- Authorities, when the law requires it, such as in response to a subpoena or court order, or when needed to protect people’s safety or our legal rights.
- A buyer or successor, if our business is sold or merged, under the same protections described here.
- Anyone else, only with your permission.
Customer system information
Radio configurations, encryption keys, network diagrams, passwords and similar details about your systems are treated as confidential. We use them only to provide the services you’ve asked for, limit access to the staff who need them, and keep them in access-controlled systems.
Where your agreement sets specific requirements, such as the FBI CJIS Security Policy for criminal justice information, your agreement governs how that information is handled.
How long we keep it
We keep personal information only as long as we need it for the purposes above. Requests that don’t lead to work are deleted once they’re no longer needed. Customer records are kept for the length of our relationship and afterward as long as warranty, legal, tax and accounting needs require. When a customer leaves, we return or securely delete their system documentation as their agreement provides.
How we protect it
We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls and encryption where appropriate. No method of transmission or storage is completely secure, so we can’t guarantee absolute security. If a breach affects your personal information, we’ll notify you as the law requires.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, delete it, or give you a copy. You can also ask us to stop contacting you. Email [email protected] with your request.
Depending on where you live, state privacy laws may give you additional rights, including the right to opt out of the sale of personal information, targeted advertising and profiling. We don’t do any of those, and we treat Global Privacy Control and similar browser signals as an opt-out request anyway.
We’ll respond within the time the law requires, and may need to confirm your identity first. You can use an authorized agent to make a request on your behalf. If we decline your request, you can appeal by emailing us with “Privacy appeal” in the subject line. We won’t treat you differently for exercising any of these rights.
Email from us
We send email to answer your requests and to support the services you have with us. We don’t send marketing email unless you ask for it, and you can ask us to stop at any time.
Public agencies
If you’re a public agency, records you share with us may be subject to your state’s public records laws. We’ll work with you on any records request that involves information we hold for you.
Children
This website and our services are meant for businesses and public agencies. They aren’t directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child has sent us information, contact us and we’ll delete it.
Links to other websites
This website may link to other websites, such as manufacturers’ sites. We’re not responsible for their content or privacy practices, so check their policies.
Changes to this policy
We may update this policy as our services or the law change. The date at the top shows when it was last updated. If we make significant changes, we’ll note them on this page.
Contact us
Kataveo, 1315 Walnut St, Ste 801, Philadelphia, PA 19107
(484) 341-5282 (KATA)
[email protected]