Radio maintenance

Service levels

Business hours

Weekday coverage, a yearly preventive maintenance visit of each site, and next-business-day response when a system is down.

Extended

Six-day coverage, visits twice a year, remote alarm monitoring, and a yearly written report per site.

Around the clock

A 24/7 on-call line, quarterly visits, monitoring, the yearly report, and a technician assigned to your account.

Response times depend on where your sites are and how they are accessed, so we set them in each agreement.

What a maintenance visit covers

Repeaters and sites

• Transmit power, frequency and receiver checks
• Duplexer and antenna system sweeps
• Grounding and lightning protection
• Site power, backup batteries and generator checked for basic operation, such as power present and fuel level
• Site alarms checked, including HVAC and power alarms

We check that site power and HVAC are working and watch their alarms, but we don’t repair or service UPS systems, generators or HVAC equipment. Those go to your electrical or mechanical contractor.

Radios

• Bench testing and alignment
• Firmware updates
• Battery testing
• Accessory checks

Consoles

• Each position checked
• Audio levels and recording
• Headsets and footswitches

Repairs without an agreement

We also repair analog, DMR and P25 equipment on a time-and-materials basis. You get a quote before work starts, and we'll tell you if a radio isn't worth fixing.